The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
24: The One Thing Dentists Get Wrong About Patient Education
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What it is about
For years, I watched my colleagues—and myself—operate under an outdated, paternalistic model of care. We were the authority, the decision-makers. However, in an era where patients can access a world of information online, I’ve learned that this approach is not just ineffective; it’s the primary reason doctors lose the trust and loyalty of the people they treat. In this episode, I want to share a fundamental shift in…
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