The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
27: The One Communication Slip That Can Ruin Dental Care
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What it is about
I've been practicing periodontics for decades, and I can tell you with absolute certainty that the most common cause of complications, misunderstandings, and patient dissatisfaction isn't technical skill or clinical judgment. It's communication. More specifically, it's the failure to ensure that our patients truly understand what we're telling them. In this episode, I share the critical distinction between informed…
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