INNOVATION·IN·DENTISTRY

The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture

36: Unreasonable Hospitality in Dentistry: The Secret to Creating Raving Fans & Growing Your Practice

19 December 2025 · 13:01 · Episode 36

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What it is about

What if I told you that being "reasonable" is the biggest mistake you're making in your dental practice? After decades of perfecting my clinical skills, I discovered something that completely changed how I approach patient care—and it has nothing to do with technical dentistry. In this episode, I share a counterintuitive principle I learned from one of the world's most successful restaurateurs that has transformed…

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