The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
38: The Missing Communication Skill Every Dentist Needs
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What it is about
Here's something that took me years to figure out—and once I did, it completely transformed my dental practice. I used to wonder why some patients would say yes to treatment immediately while others, with the same diagnosis, would decline. Same X-rays. Same clinical presentation. Same treatment plan. Completely different response. For the longest time, I thought the answer was in how I explained the science. Maybe I…
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