The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
39: Why Dentists Lose Patients Before They Walk In – The $100K Phone Call Mistake
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What it is about
As dentists, we are trained to be masters of our craft. But what if the greatest threat to our practice’s growth isn’t clinical, but clerical? I’ve spent years analyzing why some practices thrive while others struggle to keep their chairs full, and I’ve discovered a shocking truth: there is a single, overlooked moment in the patient journey that is quietly costing practices over $100,000 in lost revenue each year.…
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