The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
54: The Simple Presentation Shift That Doubled My Patients' Yes Rate
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What it is about
For years, I watched it happen. A patient would agree to a complex treatment plan, excited to finally restore their health. Then, my front desk would hand them the printout—a long, confusing, itemized list of codes and fees. I’d see the light in their eyes dim. Their shoulders would slump. That single piece of paper, meant to create clarity, was actually the biggest barrier to them getting the care they desperately…
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