The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
57: The Missing Link for Better Outcomes
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What it is about
I’ll never forget the day a new patient walked into my office, visibly anxious, and told me exactly what she wanted: a single tooth extracted before a trip. The problem? It was the absolute wrong treatment. She had severe, complex issues that this “quick fix” would only worsen. It’s a scenario every dentist dreads, a moment that puts you at a crossroads between your ethical duty and the patient’s demands. The…
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