The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
75: The Surprising Reason Patients Leave (And The One Shift That Changes Everything)
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What it is about
For 25 years, I practiced dentistry with a massive, hidden secret. I was treating patients every single day, fixing their smiles, and projecting an image of absolute clinical perfection. But behind that facade, I was concealing a personal truth that I was terrified to share. I believed that if my patients knew what I was really dealing with, they would lose all faith in my abilities. I thought that maintaining a…
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