The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
89: Why Dental Patients Leave Without Complaining (10 Hidden Touchpoints)
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What it is about
Have you ever had a valued patient stop scheduling even though the treatment went well, no one complained, and no negative review appeared? I used to assume unhappy patients would tell me. Many do not. They make a private decision, leave quietly, and take years of future trust and revenue with them. The 50-Cent Warning I Could Not Ignore A customer-service failure involving only 50 cents forced me to question how…
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