The Art of Hospitality in the Dental Practice | Practice Management | Team Management | Practice Culture
96: What One Angry Patient Taught Me About Patient Communication
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What it is about
I want to share a moment from my dental practice that changed the way I view difficult patient behavior. A longtime patient arrived upset, treated my team harshly, rejected the dental guidance I thought was straightforward, and left the office angry. From the outside, the answer seemed obvious: protect the practice, end the relationship, and move on. Why the obvious response can fail As dentists, we are trained to…
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