INNOVATION·IN·DENTISTRY

The Dental Marketer

From Software Crisis to Scalable Dental Operations in 7 Offices | Nicole Hartshorn | 612

18 June 2026

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What it is about

How did a Colorado dental group turn technology disaster into a growth catalyst? This episode takes us behind the scenes of a bold, full-scale transition at a seven-location pediatric dental group: moving from server-based Open Dental to the cloud-powered Dentrix Ascend. Nicole Hartshorn, COO and regional manager, shares how scaling demands seeing every location not as isolated outposts, but as parts of a truly…

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