INNOVATION·IN·DENTISTRY

The Marketing 32 Show

"We Tend to Work IN the Practice, Not ON the Practice": Why Your Team Already Knows the Solution But Doesn't Know How to Articulate It

19 May 2026 · 32:07

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Callie Ward

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What it is about

What happens when a 1992 Alaska Airlines flight attendant moves from Seattle to Eastern Washington, decides she can't leave her kids for four days at a time, falls into dentistry through a friend of a friend, and spends the next 30+ years discovering that every dental practice has essentially the same challenges but solves them so differently that results vary wildly based on culture, engagement, and systems? Callie…

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